Frequently  Asked Questions 

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Frequently Asked Questions

What types of camera-equipped devices

can be used?


You can use any type of device that has a camera, such as a smartphone of any kind, a digital camera, a GoPro, or even a camera-equipped drone. Hyperspectral cameras can also be used.

How should I take videos and

photos of the object I want to model?


For best results, you must take enough videos and/or photos to capture the object completely. To do so, capture images from different perspectives around the object. Ensure that the object remains still, centered in the frame, and in focus at all times while the camera moves around the object to capture the images.

It is also essential to avoid lights and shadows that might distort the images used to generate the 3D model.

How long does it take to generate a

3D model?


It depends on the number of videos and/or photos needed to completely capture the object. Our statistics indicate that with a 1-minute video or its equivalent of 120 photographs, it takes an average of 10 minutes to generate the 3D model.

How many videos and photographs

do I need to generate a 3D model?


3D models can be generated with as little as 10 seconds of video and/or 5 photographs. However, keep in mind that to generate a complete 3D model, you must use as many images as necessary to fully capture the object.

It is not necessary to capture a large number of images. As long as the images fully capture the complete object, it will be possible to make a 3D model of it. If you are taking photos, there must be a 60% overlap between each photo. If you are using video, this is not necessary because we will automatically select the images that have the required overlap.

What formats are compatible with

importing 3D models?


The formats available for downloading 3D models in Mesh are: .obj, .glb, .stl, .ply, .stp, .dae, .pdf, .gtiff, and .png. You can also download an obj with the reduced polygons so they can be incorporated into Augmented Reality and Virtual Reality, which we call arvr format.

3D models in Point Cloud can be downloaded in the following formats: .ply, .las, .e57, .asc, .gtiff, and .png.


Find tutorials and tips to get the most out of all eyesCloud3D features:

Can I import my own 3D models

for editing or visualization?


Of course. You can use our platform to import 3D models made using other devices and software. This way, you can use our tools to interact with your 3D models.

The following formats can be used to import 3D models onto our platform in point cloud: .ply, e57, asc, .las, and .laz. In mesh, the permitted formats are obj (with three files: obj, html, and jpg/png) and ply (with two files: ply and jpg/png).

How many 3D models can I create and

store in my account?


By creating an account on our platform, you can create as many 3D models as you want for free. However, you can only store up to 50 models at a time. Our paid plans allow you to store up to 2,000 3D models in your own online gallery. You can choose the plan that fits your needs.

Can I generate 3D models for free?


Yes, you can generate 3D models and interact with them using the Standard Tools for free.

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