Privacy policy
Effective Date:
Welcome to eyesCloud3D. The eyesCloud3D website (https://eyescloud3d.com) is owned by the company eCapture Research and Development, S.L. (hereinafter ecaptureDtech). At eCaptureDtech, we value your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use and protect the information you provide us with when you visit our website and use our services for the automatic generation of 3D models from photographs or videos (hereinafter the Service). You can access the Privacy Policy at any time via the website or the App.
Data Controller of your Personal Data:
eCapture Research and Development S.L. is the data controller responsible for the processing of your data. You can request that we provide you with the essential data at the email address: customercare@ecapturedtech.com.
Governing Law
This Privacy Policy is adapted to current Spanish and European regulations on the protection of personal data on the internet as specified in:
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
Spanish Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (LOPD-GDD).
Royal Decree 1720/2007, of 21 December, approving the Regulations for the development of Organic Law 15/1999, of 13 December, on the Protection of Personal Data (RDLOPD).
Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE).
Information We Collect:
Please note that, in order for you to enjoy the service we offer you at eCaptureDtech, we will use some data about you:
a. Contact Information: We collect your first and last name, email address, phone number, age, postal address and bank information when you register on our website or contact us.
b. Payment Information: If you use our payment services, we collect information necessary to process your transactions, such as your credit card information or PayPal account details.
c. Technical information: We may collect technical information about your device, such as IP address, browser type, operating system, and approximate geographic location.
d. Usage information: We record your activity on our website, including the pages you visit, the actions you take and the time you spend on our site.
e. Social media information: We collect information from different social networks provided that their terms and conditions have previously authorized us to do so.
Use of Information:
a. Provide you with our 3D content generation service.
b. Send news and promotions from eCaptureDtech and third parties based on your profile. We'll only do this when you give us permission to do so.
c. Customizing the user experience: We use the information we collect to customize your experience on our website and improve our services.
d. Payment Processing: We use payment information to process your transactions, ensure the security of your transactions, and fight fraud.
e. Communicating with you: We may use your contact information to send you updates about our services, respond to your inquiries, and provide customer support.
f. Analysis and improvement: We use technical and usage information to analyze the performance of our website and improve our services.
g. Users of business clients: In cases where you use the Service through an account that your company has with eCaptureDtech, we will share data with your employer.
h. Any other matter related to the provision of the Service.
Data Protection:
a. Security: We implement appropriate security measures to protect your information against unauthorized access, loss or modification. We take all necessary technical and organizational measures to prevent accidental or lawful destruction, loss or alteration of your data. eCaptureDtech cannot guarantee that the system will be completely free of all attacks. In the event of fraudulent access to your data, you will be informed without delay about the status of your data. A personal data breach is a breach of security that results in the accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed, or the unauthorized communication of or access to such data.
b. Confidentiality: Personal data will be treated as confidential by the Data Controller. eCaptureDtech guarantees that the confidentiality of your data is respected by its employees and associates.
c. Data Retention: We retain your personal information for as long as necessary to fulfill our business and legal purposes or until you request the erasure of your personal data. You can request access to, rectification, erasure or portability of your personal data.
d. Third parties: We do not share your personal information with third parties without your consent, except as necessary to provide you with our services or to comply with legal obligations. This includes:
- Other entities of the eCaptureDtech Group.
- Payment processing entities.
- Public authorities or government bodies.
e. Entities conducting market research: The Company may share the data with entities that carry out statistical and market studies. All data that is shared in the event that eCaptureDtech outsources these studies will be anonymous.
Cookies and Similar Technologies:
a. We use cookies and similar technologies to collect information about your activity on our website and improve your browsing experience.
b. You can manage your cookie preferences through your browser settings.
User Rights:
a. Access and Rectification: You have the right to access, correct or delete your personal information. You can do this through your account on our website, by contacting us or through the App. Requests deemed fraudulent, excessive, or unfounded may not receive a response. A fee may be charged for those requests considered excessive or unfounded. To respond to the request, you must indicate:
Name and surname of the user.
Copy of your ID or equivalent document for identification purposes.
Where a representative is allowed, please provide the data of the representative as well as the document accrediting the representative's powers of representation.
Request indicating the specific reasons for the request or information you want to access.
Address for notification purposes.
Applicant's date and signature.
Any document that supports the request made.
This request must be sent to:
Mailing Address: Torre Siglo XXI. Paseo Fluvial N15, P11. 06011 Badajoz, Spain.
customercare@ecaptureDtech.com
b. Restriction and Portability: You have the right to request the temporary restriction of your Personal Data whenever it is technically possible to request the portability of your data through a structured file, commonly used and readable by a computer system.
You can request the restriction of processing or portability of your data through your account on our website, by contacting us or through the App. Requests deemed fraudulent, excessive, or unfounded may not receive a response. A fee may be charged for those requests considered excessive or unfounded. To respond to the request, you must indicate:
Name and surname of the user.
Copy of your ID or equivalent document for identification purposes.
Where a representative is allowed, please provide the data of the representative as , well as the document accrediting the representative's powers of representation.
Request indicating the specific reasons for the request or information you want to access.
Address for notification purposes.
Applicant's date and signature.
Any document that supports the request made.
c. Right to Withdraw Consent: You can withdraw your consent to the processing of your personal data at any time.
d. Right to Lodge a Complaint: If you believe that your privacy rights have been infringed, you have the right to lodge a complaint with the appropriate data protection authority.
Changes to this Policy:
This Privacy Policy may be updated from time to time unilaterally and without notice. This Privacy Policy was updated to adapt to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and to Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights. We will inform you of any important changes using our website as the appropriate channel.
It is necessary that the user has read and agrees with the terms regarding the protection of personal data contained in this Privacy Policy. Use of the https://eyescloud3d.com website will imply acceptance of the Privacy Policy.
If you have any questions or concerns about this Privacy Policy, please do not hesitate to contact us at customercare@ecaptureDtech.com. Your privacy is important to us, and we will do everything we can to protect it.
